DeviceBazar accepts returns in accordance with applicable German and EU consumer protection rules. Consumers who purchase goods online generally have the right to withdraw from the purchase within 14 calendar days without giving a reason. For goods, this period normally begins on the day the customer, or a third party designated by the customer, receives the product.
Return Period
You may notify DeviceBazar of your decision to withdraw from an eligible online purchase within 14 calendar days of receiving the goods.
To exercise your right of withdrawal, send a clear statement before the 14-day period expires. You do not need to provide a reason for the return.
How to Request a Return
To start a return, contact DeviceBazar by email:
office@zls-services.de
Please include your order number and clearly state that you would like to return or cancel the order.
After notifying us, send the goods to the following return address:
ZLS Services GmbH
Feuerbachstr. 17/19
60325 Frankfurt am Main
Germany
Return Shipping Costs
For a standard withdrawal where the product is not defective and the correct item was delivered, the customer pays the direct cost of returning the goods.
If the product is defective, damaged during delivery, or the wrong item was sent, the return is handled separately as a complaint or defective-delivery case. Under EU consumer rules, consumers must not be charged the costs associated with remedying a lack of conformity.
Condition of Returned Products
Please return the product with its accessories and other items originally supplied with it and pack it securely to avoid damage in transit.
The DeviceBazar brief specifies complete contents and packaging as the expected return condition.
For consumer withdrawals, however, the right to cancel an eligible online purchase cannot be made conditional solely on the availability of the original packaging. Consumers are generally allowed to inspect goods in a way comparable to what would be possible in a physical store. If the product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, a reduction in value may potentially be taken into account in accordance with applicable law.
Exceptions to the Right of Withdrawal
The 14-day right of withdrawal does not apply to every type of product or transaction. German and EU rules provide specific statutory exceptions, including, where applicable, goods made to the customer's specifications or clearly personalised goods, as well as certain sealed goods or digital content where the statutory conditions for exclusion have been met.
For the current DeviceBazar product range, no additional store-specific exceptions have been confirmed in the brief. Therefore, only the exceptions required by applicable law should be applied.
Refunds
After a valid withdrawal, DeviceBazar will refund the payments due under the applicable consumer rules within 14 days of receiving the withdrawal notice.
The refund may be withheld until DeviceBazar has received the returned goods or the customer has provided evidence that the goods were sent back, whichever occurs first.
Refunds are made using the same payment method used for the original transaction, unless another method has been expressly agreed. The DeviceBazar brief confirms this refund procedure.
Where required by law, the refund also includes the original standard delivery costs. Additional costs resulting from choosing a more expensive delivery method than the least expensive standard option offered by the seller do not have to be reimbursed.
Damaged, Incorrect, or Missing Items
If your order arrives damaged or you receive the wrong product, please contact DeviceBazar and provide:
- your order number;
- a description of the problem;
- photos showing the damage or incorrect product where applicable.
For a missing shipment, the parcel can first be investigated using the carrier's tracking information.
Where a delivery claim has to be opened with the carrier, DeviceBazar as the sender initiates the claim. Depending on the circumstances, the solution may include a replacement or a refund if the order is cancelled.
Defective Products
A defective product is not treated in the same way as a standard change-of-mind return. Consumers in the EU have separate statutory rights when goods are faulty or do not conform to the contract, including remedies such as repair or replacement and, where the legal conditions are met, price reduction or refund.
Warranty-related requests for MAG devices are handled through warranty@infomir.com or the warranty form on Infomir's website. The customer should provide their name, address, description of the problem, and the device serial number. DeviceBazar's confirmed procedure provides for diagnosis and replacement if the device is found to be non-functional.
Contact
For questions about returns and refunds, contact:
Email: office@zls-services.de
Return address:
ZLS Services GmbH
Feuerbachstr. 17/19
60325 Frankfurt am Main
Germany